Privacy Policy
Sky Health Clinics Pty Ltd T/A Sky Podiatry
ACN 635 008 098
Sky Health Clinics Pty Ltd T/A Sky Podiatry is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles and our professional obligations as a health service provider.
This Privacy Policy explains how we collect, use, store and disclose your personal information, including health information, when you interact with Sky Podiatry, use our services, complete forms, make enquiries, attend appointments, or otherwise communicate with us.
1. Why we collect personal information
We collect personal information for the primary purpose of providing podiatry and related health services to you.
This includes collecting information that allows us to:
assess, diagnose and provide podiatry care
provide custom orthotics, footwear advice and other podiatry-related products or services
communicate with you about your appointments, treatment and enquiries
manage referrals and communication with other health providers
maintain accurate clinical records
process payments, rebates, private health claims, Medicare, DVA, NDIS, insurer or compensation-related matters where applicable
manage the administrative and operational needs of the practice
comply with legal, professional, insurance and regulatory obligations
improve the quality, safety and efficiency of the services we provide
send you relevant information about our services, health updates, campaigns or offers where permitted or where you have consented to receive this communication
If you do not provide the personal information we reasonably require, we may not be able to provide some or all of our services to you.
2. What personal information we collect
The personal information we may collect includes:
your name, date of birth and contact details
your address and emergency contact details
information about your health, symptoms, medical history and treatment needs
information about your footwear, activity, work requirements or mobility needs
information from assessments, scans, photographs, videos or gait analysis where clinically relevant
clinical notes, reports and treatment plans
Medicare, DVA, NDIS, insurer, compensation or private health fund information where applicable
payment and billing information
appointment history and communication records
information submitted through our website, online forms, social media, booking platforms or advertising forms
information relevant to enquiries, feedback, complaints or marketing preferences
We only collect information that is reasonably necessary for our functions and services.
3. How we collect personal information
Where possible, we collect personal information directly from you.
This may occur when you:
book an appointment
attend the clinic
complete a new patient form, consent form, online form or enquiry form
speak with us by phone
communicate with us by email, SMS, social media or website enquiry
submit information through online booking systems, advertising forms or landing pages
purchase services or products from us
consent to clinical assessment, scanning, treatment or reporting
We may also collect information from other sources where necessary or authorised, including:
parents, guardians, carers or support people
referring doctors, specialists, allied health professionals or other health providers
insurers, compensation bodies, NDIS representatives or employers where relevant and authorised
schools, teachers or support coordinators where relevant to care and authorised
publicly available sources or third-party systems used to manage our services
4. Use and disclosure of personal information
We use and disclose your personal information for the primary purpose for which it was collected, as well as related purposes you would reasonably expect.
This may include use or disclosure for:
providing podiatry care and related health services
assessing and prescribing orthotics or other podiatry products
communicating with you about your treatment, bookings and enquiries
preparing clinical notes, letters, reports and referrals
discussing your care with other practitioners within the practice
communicating with your doctor, specialist, allied health provider or other relevant health professional
communicating with family members, carers, support workers, teachers, insurers, employers or legal representatives where authorised or clinically appropriate
processing payments, rebates, invoices, claims and accounts
managing insurance, compensation, DVA, NDIS or third-party funding matters where applicable
responding to enquiries, complaints or requests
meeting legal, professional, regulatory and insurance obligations
improving our services and internal systems
We will not use or disclose your personal information for purposes unrelated to your care or our practice operations unless you have consented, we are required or authorised by law, or another permitted exception applies.
5. Communication with other providers and relevant parties
To support quality treatment and continuity of care, information about your assessment, treatment, progress or management may be provided to relevant parties involved in your care or related matter.
This may include:
your general practitioner
medical specialists
allied health professionals
teachers or support staff where relevant
insurers or compensation agencies
solicitors or legal representatives where authorised
employers where relevant to an insurance, compensation or return-to-work matter and where authorised or required
We will only share information that is reasonably necessary for the relevant purpose.
6. Marketing and service communications
We may use your contact details to send you information about our services, health updates, campaigns, offers, events or other matters that may be relevant to you.
You may opt out of marketing communications at any time by contacting us or using the unsubscribe option where available.
We may still contact you for non-marketing purposes, including appointment reminders, treatment-related communication, billing, clinical follow-up, safety notices or administrative matters.
7. Online forms, advertising forms and website enquiries
If you submit information through our website, online booking system, social media, Meta/Facebook forms, advertising forms or other digital platforms, we may use that information to:
contact you about your enquiry
confirm your details
assess which appointment pathway may be appropriate
schedule or support appointment booking
provide information about services, offers or campaigns you have enquired about
record and manage your enquiry within our practice systems
Submitting an enquiry form does not guarantee suitability for a particular treatment, service or offer. Clinical services, including custom orthotics, are provided following podiatry assessment and professional review where required.
8. AI-assisted clinical transcription
We may use secure AI-assisted tools to support clinical documentation and transcription.
Where this occurs, the tool is used to assist with clinical note-taking, documentation, report preparation or administrative efficiency. The final clinical record remains subject to practitioner review and professional responsibility.
By providing consent, you consent to your health information being transcribed or processed using a secure AI-assisted tool for clinical purposes.
We take reasonable steps to ensure that any technology used to assist with clinical documentation is appropriate, secure and used only for authorised clinical and practice purposes.
9. Overseas disclosure
We do not disclose your personal information to overseas recipients unless required or authorised by law, necessary for the provision of services, or you have provided consent.
If any third-party software, platform or service provider used by the practice stores, processes or accesses information outside Australia, we will take reasonable steps to ensure that your personal information is handled appropriately and in accordance with applicable privacy obligations.
10. Storage and security of personal information
We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification or disclosure.
This may include:
secure clinical record systems
password-protected access
access controls for staff and contractors
secure storage of physical records
appropriate staff training and confidentiality obligations
use of secure practice management, communication and administrative systems
limiting access to personal information to those who need it for their role
Where information is no longer required and we are legally permitted to do so, we will take reasonable steps to securely destroy or de-identify it.
11. Access to your personal information
You may request access to the personal information we hold about you.
We may ask you to verify your identity and specify the information you are requesting. We will respond to access requests in accordance with our obligations under the Privacy Act and any other applicable laws.
In some circumstances, we may refuse access where permitted by law. If access is refused, we will provide reasons where appropriate.
12. Correction of personal information
We take reasonable steps to ensure the personal information we hold is accurate, up to date, complete, relevant and not misleading.
You may request that we correct personal information we hold about you if you believe it is inaccurate, out of date, incomplete, irrelevant or misleading.
If we do not agree to correct the information, we will explain why where required and may note your request on your record.
13. Anonymity and pseudonyms
Where practical, you may deal with us anonymously or using a pseudonym.
However, because we provide health services, we will usually need accurate identifying and health information to provide safe and appropriate care, maintain clinical records, process payments and rebates, and meet legal and professional obligations.
If you do not provide the information requested, we may be unable to provide some or all of our services to you.
14. Data breaches
If we become aware of unauthorised access to, disclosure of, or loss of personal information that is likely to result in serious harm, we will investigate the matter and take appropriate action.
Where required, we will notify affected individuals and the Office of the Australian Information Commissioner in accordance with the Privacy Act.
15. Complaints
If you have concerns about how your personal information has been handled, please contact us first so we can investigate and respond.
We will take privacy complaints seriously and aim to resolve them promptly.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.
16. Contact us
To request access to or correction of your personal information, withdraw consent to marketing communications, ask a question about this Privacy Policy, or make a privacy complaint, please contact:
Sky Podiatry
Email: Support@skypodiatry.com.au
17. Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
The most current version will be made available on our website or upon request. We recommend reviewing this Privacy Policy periodically so you remain aware of how we handle personal information.
Last updated: 04/06/2026